How is it possible that Christmas is just around the corner?? I feel like I’m in some sort of time warp and it’s only September….
Christmas is a great time of the year for us at the salon, there’s always such a buzz around and everyone is in such good form.
We try our best to get everyone fitted in and often have a waiting list, this year, luckily is no different, especially after a tough year which financially has been very difficult for every small business in Ireland and beyond.
Some years ago,during Christmas week we were let down by several appointments with little or no notice. This made it impossible to fill the time slot,which was particularly annoying considering we had a waiting list. Put simply, no appointments = no money .
We implemented a deposit scheme for appointments that took 1 hour or more during Christmas week after that .I felt awful asking my clients to secure their appointment like this as I knew 99% of them would never let me down and if they couldn’t make it or if they needed to change the time they would contact us . Things happen, people are busy , that’s fine, we get it and will often get a swop done if at all possible. But as my dear old mum used to say, you can’t make fish of one and flesh of the other. So everyone, regardless, was asked for a booking deposit.
With our booking system the client gets a text message reminder or an email reminder (or both,depending in how they filled out their documents) 24 hours before the scheduled treatment. It’s a good system and gives plenty of time for the person cancel if something has come up.
Naturally enough things can change within that 24 hour window but we still would appreciate a quick call to cancel, reschedule or just let us know you’re not coming.
It seldom happens that people make appointments and just don’t bother to show up but still , it does happen and we cannot run a business like that ,so unfortunately due to recent events we will have to make some changes to our booking policies.
*New clients will be asked for a booking deposit to secure their first appointment of 1+ hours .
*Any service taking 2+ hours will need a booking deposit to secure.
*Deposits are refundable if 24 hours cancellation notice is given.
I’m sure you can understand my reasons for making these changes and as always we look forward to seeing you and thank you do much for continuously supporting us